Vital Emergency | Vital
Vital: your go-to solution in emergency care
Leveraging real-time EHR data, Vital delivers personalized guidance to millions of patients during emergency visits. Our AI predicts wait times, clarifies test results, provides tailored education, and simplifies discharge instructions into a user-friendly checklist. This all happens with minimal staff involvement and requires almost no training, making Vital the "easy button" for enhancing patient experiences.
As a result, Vital has been shown to reduce LWOBS/AMA rates by 30-50%, boost Net Promoter Scores by 10-15%, improve HCAHPS scores related to communication and wait times, decrease ED bounce-backs, lower 30-day readmissions, and increase patient retention during follow-up visits.
Your EHR can't match our results
Our consumer-grade user-experience is unmatched. No download, no username & password: the patient need only click a special secure text-message link. That's why 62% of patients use Vital. 75% in pediatric hospitals.
By contrast, your EHR may tell you they can do everything, but their utilization is abysmally low (10-20%). Turn on Vital Emergency and solve your ED patient experience issues once and for all.
| Vital | EHR | |
|---|---|---|
| Outcomes | ||
| Utilization during visit | 62% | Customers report ~10% |
| Patient scores on wait times | +20-30% | No published results |
| Likely to recommend | +11% | No published results |
| LOS improvement | 41 min avg. | No published results |
| LWOBS improvement | 32% avg. reduction | No published results |
| ED bounce-back improved | 23% avg. reduction | No published results |
| Follow-up retention | +25% | No published results |
| Online reputation | +41% (2.7 => 3.8 stars) | No published results |
| ROI vs. spend | 8-20x typical 5x guaranteed | No known ROI |
| Login | ||
| No download required | App download needed | |
| Secure password-less login | Must setup username / pw | |
| For Patients | ||
| Wait times >90% accurate | ||
| Step-by-step guide | ||
| Share with family | Staff must authorize | |
| Lab results | ||
| Notes without medical jargon | ||
| Discharge checklist | ||
| Video education | AI-assigned | Nurse manual order |
| Request service items | ||
| For Providers | ||
| Real-time surveys | ||
| Auto-route service requests | ||
| SSO login |
Key results
Integration
Vital Emergency sits on top of any major EHR using a FHIR (preferred) or HL7 connection.
We'll need:
- Visit (ADT) feed
- Orders & Results, including radiology notes
- Notes: Triage, Physician, Discharge
- (optional) Flowsheet for Vital signs (improves AI accuracy)
Want to learn more?
Lead with patient experience
Book a 30-minute personalized demo to explore how Vital can help improve patient experience, lead to better outcomes, and pay for itself inside of a matter of weeks.