Theexperiencematters as much as the medicine.

Vital brings AI-powered guidance to patients and families across every care setting, from the ER to discharge and beyond.

Happier patients, no matter the wait.

• Vital is emergency department software that sits on top of any EHR, guiding millions of patients and families during a visit.
• AI is used to predict wait times, explain test results, assign education, and simplify discharge.
• The result is happier staff, better outcomes, and loyalty worth millions.

+0% LWOBS reduction
Happier patients, less stressed staff
0% Patient usage rate
5x higher than your EHR during a visit
+0% Extra follow-ups
Less leakage, more revenue to owned specialists

Join 100+ hospitals nationwide

“The most innovative and user friendly experience in any medical setting I have ever been in. Phenomenal. I was updated every step of the way.”

Trusted by healthcare leaders

“Children’s Hospital Los Angeles is committed to creating a compassionate and welcoming healing environment, and we recognize the value in bringing personalized, innovative digital tools to enhance the patient family experience. Parents and caregivers can sometimes be anxious when their children are in the emergency department, but transparent communication and real-time updates can help to alleviate some of that anxiety.”

Omkar KulkarniVice President & Chief Digital and Transformation Officer at CHLA

“Vital helped us re-establish trust—giving patients and families the guidance they needed while empowering staff with fewer distractions and more meaningful interactions. It created a sense of clarity in the ED, transforming the experience for everyone involved.”

Kristin EbertFormer Chief Experience Officer, Mercy Health

“The feedback from our teams has been overwhelmingly positive. Vital isn’t just improving patient experience—it’s making life easier for our staff and is driving real outcomes.”

Mark SlyterFormer President and CEO, Dignity Health, Arizona East Valley Market

Patient experience as a finance lever.

Model the dollars at stake for your hospital: walkouts avoided, follow-ups captured, readmissions reduced.

• Immediate ROI on contribution margin
• Downstream ROI on contribution margin
• %Reduction in ER leave rate
• %Inpatient readmission ↓

See how health systems are transforming patient experience.

AI-powered communication reduced left-without-being-seen rates to 1% and generated an 18x return on investment across ED and inpatient care.

• Patient Experience Delivers $36M in Revenue at Two Hospitals
• LCMC Health used real-time patient feedback to boost staff satisfaction by up to 90% and lift HCAHPS communication scores, with 9 metrics hitting 7-year highs.

Patient experience technology built for exponential healthcare adoption

Our patient experience technology solutions are designed to be hyper-intuitive and easy to navigate - resulting in extremely high utilization by your patients, their families, and hospital staff across all healthcare settings.

Seamless EHR integration and enterprise healthcare security

Universal EHR integration for any healthcare system

Our patient experience platform offers lite and full versions that are integration-ready for any Electronic Health Record system with FHIR, HL7, or ADT feeds, ensuring seamless healthcare technology implementation across Epic, Cerner, Veradigm, and other major EHR systems.

Enterprise healthcare security and HIPAA compliance

Our patient experience technology platform maintains the highest healthcare security standards with active HITRUST and SOC2 certifications, comprehensive HIPAA compliance protocols, and enterprise-grade data protection for patient information and healthcare data.