Vital Care Team | Vital
A web-app for patient experience providers
Vital Care Team directs patient needs—like service requests, complaints, compliments, and AI alerts—to the appropriate team, right when they're needed. For example, Food and Nutrition gets meal orders, Environmental Services handles requests for supplies, and PEX manages requests for phone chargers—without needing any nurse involvement.
The result? Higher staff satisfaction, improved patient scores, and thousands of hours saved.
Works perfectly with Vital Emergency or Vital Inpatient
Vital Care Team for providers works hand-in-hand with Vital Emergency or Vital Inpatient for patients.
| Features | Example |
|---|---|
| Routing | |
| Route by location | "Request a lactation consultant" is available only in mother/baby units |
| Route by role | "Charge Nurse" sees patient complaints about staff behavior |
| Toggle by time | "Request a phone charger" is available only 8a - 6p Mon - Sat |
| Roles | |
| PHI-free roles | Volunteers, patient experience, or techs who do not need PHI will not see reason-for-visit or sensitive patient details |
| Reassign tasks | Shift tasks to someone else who's online, or at shift change |
| Multi-step tasks | APP confirms a radiology "incidental finding" alert, then a nurse calls the patient to discuss follow-up |
| Login & Roles | |
| Passwordless | Login using a “special link” sent via email |
| Single-sign-on (SSO) | Integrates with OAuth2, LDAP, Microsoft Active Directory, Okta and more |
Lead with patient experience
Book a 30-minute personalized demo to explore how Vital can help improve patient experience, lead to better outcomes, and pay for itself inside of a matter of weeks.